4. Cancellation and Returns Policy
4.1: If you wish to cancel your order:
(a) you can notify us. See the Contact Us page for details; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below. The cost to safely and securely return any unwanted items lies solely with the purchaser.
4.2: Any goods for return must be notified to us in writing within 7 working days commencing from the day after receipt. Any non-faulty goods returned outside of the 7 day period without notice during the period we reserve the right to refuse.
4.3: The rights to return the goods to us as referred to in clause 4.2 will not apply in the event that;
a) the product has been used
b) the product is not returned to us in the same condition as you received the product.
c) the product has been manufactured to individual requirements and/or on a special order basis.
d) the product has been sold/passed on to a third party
Any goods that are damaged in transit on return to Eibach Shop due to poor packaging or lack of care on your behalf will not be refunded and will be returned to sender. Please ensure all returns are packaged to the same level as when initially received. We require all original manufacturer /branded packaging to be enclosed.
4.4: Some of the items available from POTN will be delivered requiring a signature upon receipt. Prior to signing for goods we ask that you check that the goods are both undamaged and that all goods are in the consignment that should be. Signing for the goods is an acceptance that everything in the delivery is as it should be and undamaged. If your order is being sent to a work address please ensure that the person signing for the goods on your behalf if not yourself is aware of what needs to be done on the arrival of the delivery. If you inform us of damages or shortfalls after signing for a consignment it makes it extremely difficult to make a claim from the couriers and some couriers will not accept liability. Claims for damages and shortfalls will be processed within 48 hours.
4.5: In the event of an alleged defect with goods fitted and used but still under warranty, the purchaser must return the goods to us for inspection and assessment of the fault. If the defect is deemed a fault covered by warranty and still within the cover period we will pursue the claim with the utmost importance. As outlined below, please contact us prior to making any returns so that we are aware of the return initially and also so we can begin to establish if the fault is one that is covered by the terms of the warranty and ensure that the product is still within the warranty period.
The provisions of these clauses do not affect your statutory rights.
Cancellation Fee
All Cancellations without the receival of goods need to be notified by email.
Once received the team will cancel the order and process the refund.
Please note: On all cancelled orders because of the items no longer being wanted will incur a 2.5% cancellation charge.
This charge does not apply to cancellations when the items were:
- Unknowingly out of stock.
- Warranty refund.
This Charges does apply on cancellations:
- The items are no longer wanted.
- Ordered incorrectly and do not want the correct parts.
Re-stocking and re-packaging fee
- A ‘re-stocking’ charge of 2.5% will made to cover to the costs of administration and labour in ‘re-stocking’ of goods, we will remove this amount from the refund when it is processed. The ‘re-stocking’ fee is charged on everything other then POTN made an error.
- In addition to the administration charge there is also a ‘re-boxing’ charge of £10.00+VAT for products returned to us with a damaged box, this includes tape and labels straight onto the box, a simple way to avoid this is to protect the box with packaging or place itself in a shipping box.
You can always contact us for any return question at sales@potn.co.uk
